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Frequently Asked Questions

Frequently Asked Questions Relating to Our PPI Claims Service

Please click on question to view the answer…

Q1 – Can I Claim a PPI Refund?

- If you have taken out a loan in the last 6 years and there is a Payment Protection Insurance Policy associated with it, you may well have a valid PPI Claim. The easiest way to find out if you have a claim for PPI compensation just give us a call for free on 0800 8499 120 or alternatively complete our “request a call back link” and we shall call you back at your request.

Q2 – What can I claim for?

- You can claim on any finance you have taken associated with PPI, e.g. Secured Loans – Unsecured Loans – All major Credit Cards – Mortgages etc. You may still be able to claim if your PPI wasn’t attached to a particular credit agreement.

Q3 – Do I need to provide any documents?

- If you have documents then it would be particularly helpful if you can send us copies. If not, don’t worry, because the letter of authority that you sign will enable us to get copies of the information from the adviser or insurance company. 

Q4 – How much could I claim?

– If your claim is successful we could recover all the PPI premiums that you have paid for so far, plus interest at 8%. If you have been charged interest on your PPI payments, perhaps because it was included within a credit account, then you could claim the effect of the interest back as well. 

Q5 – How long will the claim take?

- The firm that sold the policy are required to resolve complaints with 8 weeks of receiving them. We’ll be doing all we can to get your claim completed in this time. Sometimes, it may take longer, if for example, we have to refer your claim to the Financial Ombudsman Service (FOS). Currently, because of the recent court case (“the Judicial Review”) there is a backlog of cases with lenders and the Financial Ombudsman Service which may mean that it may take longer.

Q6 – Are you a regulated Claims Management Company?

A - Yes we are… We are regulated by The Claims Management Regulator in respect of regulated claims management activities, our authorization number is CRM 21031

Q7- What is your service charge?

A- Premier Claims Plus charge a fee of 20% + VAT on the overall benefit you may receive. This is only payable once the claim has been successfully completed and you have been paid by your lender. If the claim is unsuccessful, you owe nothing whatsoever to us. The whole process is entirely risk-free to you.

Q8 – What guarantees do you offer?

- We endeavour to reclaim all mis-sold payment protection insurance, if you fit the criteria then there is no reason why we shouldn't be 100% successful for you. No-one can guarantee that you will win, but we will be doing all we can to win your claim. Remember though, you don’t pay anything unless we win so you’ve got nothing to lose!

Q9 – Can I change my mind?

- You can change your mind within 14 days of signing the agreement. You should tell us you’ve changed your mind in one of the following ways:

By telephone on: 0800 8499 120

By emailing us at: info@premierclaimsplus.co.uk

By writing to us at: 47-49 New Hall Lane (Ground Floor), Preston, PR1 5NY. 

Q10 – Will I have to pay anything if I cancel within this 14 day period?

- No if you cancel within this initial 14 day period you won’t have anything to pay

Q11 – What if I change my mind after the 14 day period?

A: You can change your mind after the initial cancellation period by giving us notice. If during this notice period we receive an offer which we would recommend you accept because it has been calculated in accordance with the regulator’s guidelines then we do reserve the right to charge our fee. We also reserve the right to charge a fee to cover our reasonable costs incurred in the processing of your claim but you will never be charged more than £200 plus VAT.

Q12 – I have a question not answered here

A: If you have any further questions or would like to proceed with your claim, please do not hesitate to contact us on our free phone number: 0800 8499 120 and speak to one our experienced claim advisors today.

* Fee may be payable if the client withdraws after the 14 day cooling off period

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